BEFORE THE INTERVIEW
What are the benefits of having my call recorded?
You can focus solely on your conversation with the candidate. There is no need to take notes during the interview.
Easily review interviews afterwards and compare candidates for better decision-making.
Get a fully transcribed recording of your interview with AI insights, personal comments and highlights.
What kind of of interviews can be recorded?
The automated recording is currently supported for video interviews hosted by Google Hangout, MS Teams & Zoom. Additional video interview providers and the possibility to record phone interviews are being added over time - please request a Pendo request to your solution prioritized.
How do I enable the automated recording for an interview?
In general, the recording will already be enabled by the recruiter who manages your interviews. If this has not happened, you can open the interview details by clicking on any of your upcoming interviews within the dashboard. If it is a video interview, simply activate "Interview Intelligence".
Additionally, you can also add the email address assistant@phenom.com as a participant to your meeting invite and the recording will be enabled.
How can I see if an upcoming interview has the automated recording enabled?
The information whether the recording is enabled is visible in your "Interviews" section on the dashboard. In addition, you will be reminded via email in case the recording is enabled.
Can I also disable the automated recording after the meeting is scheduled?
You have the flexibility to do so. Open the interview details by clicking on any of your upcoming interviews within the dashboard. There you find the option to enable or disable the recording.
Are candidates informed about the recording upfront?
Yes, every candidate is informed about the upcoming recording and has the option to opt-out of the recording. In case this happens, you will be informed about this upfront to ensure you take manual notes.
What are the benefits for the candidate?
Having conversations recorded will ensure that the interviewer can fully focus on the conversation with the candidate. In addition, it helps to reduce the time to receive feedback regarding the next steps and less interview rounds are required. The candidates are also informed about those benefits upfront.
DURING THE INTERVIEW
How do I notice that the meeting is being recorded?
In most cases, the meeting will automatically be recorded in the background and you will be notified when starting the interview as well as during the interview in the user interface. In some cases, for instance a Google Meet, an additional participant will request to enter the meeting. This “Recording Assistant” will remain in the meeting room to simply record the conversation.
Do I still need to take notes during my interview?
Not necessarily, as the entire conversation can easily be replayed and you gain AI generated summaries, interview questions, and highlights.
However, you can use the "Interview Assistant" to save your additional comments and moments during the interview that are then directly referenced in the interview playback. The "Interview Assistant" can be accessed for any video interview and also provide direct access to relevant interview questions or the candidate profile.
Please check the meeting invite to open the "Interview Assistant".
What happens if the candidate changed its mind and no longer wants to be recorded?
No problem, you can simply stop the recording. In case a "Recording Assistant" joined as a separate participant, just remove it from the meeting. Any data that is already captured will then directly be deleted.
What happens if I stop the recording by mistake, can I turn it back on?
This is currently not possible, but a functionality that is going to be released in the near future.
AFTER THE INTERVIEW
Who will have access to the recording and can view it?
By default, the interview is only accessible to the interviewers that participated in the call itself and the recruiter that is responsible for this job requisition. You can be ensured that no one else in the organization will have access unless it is specifically shared.
How long does it take for interviews to be processed and accessible for review?
The processing might take 15-30 minutes, depending on the actual length of the interview recording. All attendees will be informed via email once the recording is available.
The interview was recorded but I cannot find it within Phenom, what can I do?
Please navigate to the profile of the candidate that you just interviewed. Normally, the recording should be accessible in the "Interview" section on the right hand side. If not, please contact the responsible recruiter as the interview might not have been automatically assigned to the right candidate.
Can I share the recordings with other team members?
You have the flexibility to share the interview recordings with your fellow team members that you want to involve in the hiring decision. This enables seamless collaboration and enhances the decision-making process.
Navigate to the interview playback where you will find the forward action in the top-right corner. Note that you always share the entire interview, not only certain pieces of it.
GDPR & DATA PRIVACY
What if the candidate requests an interview? Do we need to share it?
If the candidate requests a copy, there is an obligation under the GDPR to provide the copy. In this case, please reach out to your responsible recruiter who will create support ticket. Phenom is going to provide a copy and/or link that can be shared with the candidate. Note that this request is highly unlikely to happen.
What if the candidate wants the recording to be deleted?
Under the GPDR, individuals have the right to request the deletion of any personal data. The interview recording can easily be deleted by the recruiter. Please inform your responsible recruiter about this request.
For further information, please visit the Phenom Community.